Returns Policy

If goods have been ordered in error or are not as expected:
Please contact 0191 370 9405 Please note, goods must be returned within 7 working days of the returns reference being issued.

If goods have been ordered in error or are unsuitable:
The Buyer must pay for the return postage, The relevant reference number must be quoted on accompanying documentation. Goods must be returned within 7 days of receipt, unused, in perfect condition and sent back in its original packaging.

If items are returned as unsuitable:
The Buyer will only be entitled to a refund on the item purchased and not the original postage paid. This process can take between 7-10 working days to complete and for a refund to be issued.

Carriage for any alternative items is to be paid for by The Buyer. The Seller accepts no responsibility for items lost in transit.  It is recommended that a receipt of posting is obtained, and it is the Buyers responsibility to ensure adequate insurance is purchased to cover the items being returned.  

Faulty Goods

Products that are deemed faulty can be returned for repair or replacement,Brambles Farm Ltd operate a 'Non-Refund' policy, this does not affect any statutory rights that you may have, faulty goods can be returned up to 7 working days following receipt of order, please inform us by email.  All our electrical goods carry a 12-month manufacturer's Guarantee.